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Payor coverage (if applicable) will increase correspondingly and additional insurance charges will be deducted from your account value.

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What are Payor riders?

Payor riders are optional riders under which the future premium of your policy (in whole or in part) will be paid by Prudential when any of the claimable event(s) defined in your policy document occurs.
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Will there be any change to premium for policies under Payor status?

There will be no change to the policy premium. Only the insurance charges are revised. However, with the increased insurance charges, your annualised premium covered (in whole or in part) by Prudential may not be sufficient to support the additional insurance charges in the later years. Therefore, you are encouraged to do a regular (PRUSaver) top-up by the amount recommended in the notification letter to support the additional insurance charges.
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Why is my medical plan still subject to a premium revision when my policy is already under Payor status? Aren’t the premiums already paid for by Prudential?

The medical rider and Payor rider are two different riders with different coverage. When a policy is under Payor status, the Payor rider has been claimed. The medical coverage is still effective and subject to the new insurance charges, but the premium will remain.
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What if I do not wish to pay the recommended regular premium (PRUSaver) top-up?

While we encourage you to perform regular (PRUSaver) top-up, it is entirely optional. However, please note that this may have an impact to your policy sustainability and there is a possibility that it might lapse earlier than expected.
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If the policy is under Payor status, when will the insurance charges be increased?

For policies under Payor status, the insurance charges will be increased with effect from the policy anniversary date, but the premium will remain.
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How will this revision affect my current payment arrangement?

There is no change to your current payment arrangement. However, if you are currently paying your premium by Direct Debit (with transaction amount limit), you will need to complete and submit to us a fresh Direct-Debit Authorisation Form in original copy, together with a copy of the account holder’s Identification Card or Passport. This will enable us to deduct the new premium from your bank account. Note: – If the account is from one of the following banks, signature verification needs to be done at the bank before submitting the form to Prudential: 1. Bank Simpanan Nasional 2. CIMB Bank Berhad 3. Public Bank Berhad 4. RHB Bank Berhad For policies currently under the Payor status, no further action is required. However, in view of the increased insurance charges, you are encouraged to perform regular premium (PRUSaver) top-up as recommended in your notification letter.
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For policies that are under Direct-Debit with a transaction amount limit, what will happen to the premium if I do not submit the new Direct-Debit Form?

For policies under Direct-Debit with a transaction amount limit, the premium will be automatically revised when the policy reaches its new premium effective date. If you do not submit the new Direct-Debit Authorization Form on time, the new revised premium will then be rejected by the bank as the amount requested is above the transaction amount limit. If you are using Direct-Debit with a transaction amount limit, you are encouraged to submit the new form together with a copy of the account holder’s Identification Card or Passport to ensure that you continue to receive long term medical protection.
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How can Prudential facilitate this process for me if I am using Direct-Debit with transaction amount limit?

A Direct-Debit Authorization Form is provided in the Notification Letter Pack. In addition, an SMS will be sent to you to remind you to submit the Direct-Debit Authorization Form. Alternatively, you may consider enrolling for credit or debit card payment via our customer web portal at https://pruaccessplus.prudential.com.my.
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If my policy is currently being processed for a minor claim (Accident, Hospitalisation, Life Stage benefit), when will the increase in insurance charges and premium take effect?

For policies under minor claim, the insurance charges and premium for the medical plan will still increase. The insurance charges will increase from the policy anniversary and the premium will increase from the Next Premium Due Date (NPDD) onwards.
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If I have already paid my premium in advance, do I need to pay the difference in premium?

You do not need to pay the difference in premium. However, there will be an increase in the insurance charges. You will need to review the sustainability of your policy from time to time to prevent the policy from lapsing. You are encouraged to make a single premium top-up as recommended in the notification letter so that the insurance charges can be covered in the long run.
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Contact us at 03-2771 2450 (Monday-Friday, 8.30am – 5.15pm, excluding Public Holidays) or email us at customer.mys@prudential.com.my