There is no change to your current payment arrangement. However, if you are currently paying your premium by Direct Debit (with transaction amount limit), you will need to complete and submit to us a fresh Direct-Debit Authorisation Form in original copy, together with a copy of the account holder’s Identification Card or Passport. This will enable us to deduct the new premium from your bank account.
If the account is from one of the following banks, signature verification needs to be done at the bank before submitting the form to Prudential:
1. Bank Simpanan Nasional
2. CIMB Bank Berhad
3. Public Bank Berhad
4. RHB Bank Berhad
For policies currently under the Payor status, no further action is required. However, in view of the increased insurance charges, you are encouraged to perform regular premium (PRUSaver) top-up as recommended in your notification letter.
Contact us at 03-2771 2450 (Monday-Friday, 8.30am – 5.15pm, excluding Public Holidays) or email us at email@example.com