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NLG is a product feature for Universal Life policy. NLG means your policy will not lapse if your policy account falls below zero, as long as you have paid all the premiums due.

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What are Payor riders?

Payor riders are optional plans attached to your main policy. The future premium of your policy (in whole or in part) will be paid by Prudential when any of the claimable event(s) defined in your policy document occurs.
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Is my Payor rider affected by this revision?

Payor coverage (if applicable) will increase correspondingly and additional insurance charges will be deducted from your account value. Payor premiums for Universal Life policy will also be increased and the incremental premiums will be credited from premium year one onwards.
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If my policy is under Payor status, will there be any change to my premium?

For Investment-Linked Policy: For policies under Payor status, there will be no change to the policy premium. Only the insurance charges are revised. However, with the increased insurance charges, your annualised premium covered (in whole or in part) by Prudential may not be sufficient to support the additional insurance charges in the later years. Therefore, you are encouraged to do a regular (PRUSaver) top-up based on the amount recommended in the Revision Notification Letter to support the additional insurance charges. We advise you to refer to your Prudential Wealth Planner or Bank Representative for more information.
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What if I do not wish to pay the recommended regular premium (PRUSaver) top-up?

While we encourage you to perform regular (PRUSaver) top-up, it is entirely optional. However, please note that this may have an impact to your policy sustainability, and there is a possibility that it might lapse earlier than expected.
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Why is the insurance charges for my medical plan still subject to revision when my policy is already under Payor status? Aren’t the premiums already paid for by Prudential?

The medical rider and Payor rider are two different riders with different coverage. When a policy is under Payor status, the Payor rider has been claimed. The medical coverage is still effective and subject to the new insurance charges, but the premium will remain.
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If the policy is under Payor status, when will the insurance charges be increased?

For policies under Payor status, the insurance charges will be increased with effect from the policy anniversary date, but the premium will remain.
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How will this revision affect my current payment arrangement?

There is no change to your current payment arrangement and the new premium will be deducted upon the new revision date.
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If my policy is currently being processed for a minor claim (Accident, Hospitalisation, Life Stage benefit), when will the increase in insurance charges and / or premium take effect?

For policies under minor claim, the insurance charges and / or premium for the medical plan will still increase. The insurance charges will increase from next policy anniversary and the premium will increase from the effective date stated in the Revision Notification Letter.
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If I have already paid my premium in advance, do I need to pay the difference in premium?

There will be an increase in the insurance charges effective at policy anniversary while new premium will be effective on next policy anniversary after Next Premium Due Date (NPDD). You do not need to pay the difference in premium up to Next Premium Due Date (NPDD). You will need to review the sustainability of your policy from time to time to prevent the policy from lapsing. We advise you to refer to your annual statement and discuss with your Prudential Wealth Planner or Bank Representative to review your policy’s sustainability to ensure continuity of your coverage.
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Medical Revision

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Impact to Policy & Payment

(Non Investment-Linked Policy)
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Contact us at 03-2771 2450 (Monday-Friday, 8.30am – 5.15pm, excluding Public Holidays) or email us at shareyourfeedback@prudential.com.my